FAQ

Hi there! We are Natalia, Michał, and Marcin – three friends brought
together by a shared passion for craftsmanship. One day, we decided to
leave our previous career paths behind and dedicate ourselves to what
truly makes us happy – creating furniture. Our goal is to design and
craft each piece with meticulous attention to detail, offering an
alternative to mass production.

Our workshop is located in Stalowa Wola, Poland. Mo Woodwork is a
small-scale manufactory where traditional craftsmanship meets modern
technology. We create in a friendly, flexible, and customer-focused
environment – because that’s how we love to work.

With
state-of-the-art equipment and years of experience, we take pride in
doing what we do best – crafting beautiful, solid furniture. We started
locally, but over time, our furniture has found its way into homes in
over 40 countries.

Our customers value us for quality, precision,
and attention to detail – something reflected in the hundreds of
positive reviews we’ve received.

Our values are more than just nice words – they are the principles
that truly guide us in our daily decisions. What matters most to us?

Creativity & Innovation – We’re not afraid to experiment and explore new solutions.

Integrity & Honesty – We value transparency and respect in our relationships with customers and partners.

Passion for Craftsmanship – We love what we do, and it shows in our products.

Continuous Growth – Every day, we seek ways to improve and refine our work.

Quality & Attention to Detail – We treat each piece of furniture as a small work of art.

Environmental Responsibility – We strive to make conscious choices and minimize our impact on the planet.

Creating unique, timeless furniture

In a world where everything feels temporary, we craft furniture that not only looks great but is built to last for generations.

Preserving the tradition of craftsmanship

We
honor traditional woodworking techniques and make them the foundation
of our work. We believe that combining classic methods with a modern
perspective leads to the best results.

Supporting the local community

We
operate locally – employing people from our region and collaborating
with local suppliers. Together, we create something truly special.

Caring for the environment

We strive to act responsibly – using eco-friendly materials and sustainable technologies to minimize our impact on nature.

Building lasting relationships

We don’t just sell furniture – we build trust and long-term connections with our customers.

Absolutely! We can adjust the dimensions of your furniture to ensure a perfect fit for your space. For more details, visit our Personalization page.

We work with various types of wood, but our primary materials are solid
oak and American walnut. We also use veneers and high-quality
woodworking panels to ensure durability and a premium finish.

Yes! We can customize the material to match your preferences – just ask us about the available options.

We finish our furniture with premium natural oil-waxes, available in
matte, semi-matte, and satin variants. We can also apply water-based
lacquers upon request.

Can I change the shelf configuration, for example, replace shelves with drawers?

In most models, yes! But if you have specific requirements, let us know – we'll customize them to fit your needs.

Absolutely! We can design a piece that perfectly accommodates your equipment.

Yes, we do! Some of our models feature built-in storage for extension leaves – an elegant and convenient solution.

For 6–8 people, we recommend a table at least 180 cm long. A general
guideline is that each person needs approximately 60 cm of table width
for comfortable seating.

Currently, we do not have chairs in our collection.

Yes! We can create a bench for you as a standalone piece.

We can customize the leg height to fit your needs.

Yes! We can adjust their placement to suit your requirements.

Absolutely! Our furniture is solid and designed to withstand even heavy loads.

Visit our Personalization page and get in touch with us – we’ll discuss the details and create a design tailored to your needs.

Yes! We’re happy to bring custom designs to life – share your vision with us, and we’ll make it a reality. Drop us a message.

The cost depends on the scope of modifications. Small adjustments, such
as changing the finish color, are often free of charge. Larger
modifications, like adjusting dimensions or altering the structure,
require an individual quote. Get in touch with us here, and we’ll prepare a detailed offer.

Our furniture is primarily made from solid oak and American walnut—both
prized for their durability, strength, and elegant appearance.
Additionally, we use veneers in areas where a combination of lightness,
stability, and aesthetic finish is required.

Most of our furniture is crafted from solid wood. However, in some
constructions – such as shelves or certain internal components – we also
use blockbboards covered with natural veneer to ensure structural
integrity and optimal performance.

Oak – A very durable, hard wood with a distinct grain pattern. It has a naturally warm tone and excellent resistance to wear.

American
Walnut – Features a deeper, darker color with a smooth, refined
texture. Slightly softer than oak, but still very strong and
exceptionally stylish.

Our veneered furniture is built using blockboards, meaning that
beneath the veneer, there are three layers of natural wood bonded
together. This construction ensures exceptional durability and
stability.

Veneer itself is simply a very thin layer of real
wood, approximately 1 mm thick, obtained by slicing it from a solid tree
trunk. These thin sheets are then applied to the blockboards,
preserving the natural beauty of wood while enhancing structural
integrity.

Veneer is a widely used and highly valued material in
the furniture industry. It offers an excellent alternative to solid wood
furniture, combining aesthetic appeal with greater affordability.

We source our wood from trusted suppliers, ensuring its legal and
ethical origin. We collaborate with suppliers who hold certifications
guaranteeing sustainable forestry practices.

• We use certified wood from responsible sources.
• We minimize waste by optimizing material usage.
• We finish our furniture with eco-friendly oils and waxes.
• We package our products using recyclable materials.

We do not use harsh chemicals. Our wood is naturally protected with oils
and waxes, which enhance its texture and ensure long-lasting
durability.

Our furniture is finished with natural oil-waxes or water-based
lacquers, which protect the surface while preserving the natural look of
the wood. Customers can choose from matte, semi-matte, or satin
finishes.

Yes, we use eco-friendly, natural oils and waxes, as well as water-based
lacquers that are safe for health and free from harmful emissions.

No complicated maintenance is needed. However, regular care with
products designed for oiled surfaces will help maintain their beauty for
years to come.

Yes, but it's important to remember that wood is a natural material that
reacts to humidity fluctuations. We recommend maintaining a stable
indoor climate to preserve its longevity.

Oak and walnut wood are highly durable, but to prevent scratches, we
recommend using coasters and avoiding contact with sharp objects.

Our furniture is made from high-quality, seasoned wood, making it
resistant to cracks. However, solid wood naturally reacts to humidity
and temperature changes, which may occasionally cause subtle variations
in color or texture. This is a normal process that highlights the
authenticity and unique character of each piece.

We fulfill orders within 5-8 weeks from the moment payment is confirmed.

Yes, in some cases, we can speed up the production process. Contact us to discuss available options.

You can track your order through the link sent to your email or by reaching out to our customer service team.

Yes, as long as production has not yet started. Contact us as soon as possible to discuss possible modifications.

We ship our furniture via reputable courier services (FedEx, DHL, TNT) to ensure safe delivery.

We offer free delivery to countries in Europe and the United States.
For other regions, shipping costs may vary and are determined
individually.

If you have any questions about shipping fees, contact us—we’ll be happy to assist you.

Yes, in some cases, you can select a preferred shipping provider. Get in touch with us for more details.

Yes, we offer personal pickup at our workshop. Contact us to schedule a pickup appointment.

Delivery time depends on the destination country and typically takes:
Europe: 2–6 business days, U.S.: 5–10 business days (from the moment of
shipment).

Once your order is shipped, you’ll receive a tracking number to monitor your package online.

You’ll receive an estimated delivery date at checkout, along with an additional notification from the courier service.

If your order does not arrive within the expected timeframe, contact us, and we’ll check its status directly with the carrier.

Yes, as long as the package has not yet been shipped. Please reach out to us as soon as possible to request a change.

We pack our furniture with both safety and sustainability in mind. We
use durable cardboard packaging and protective materials that safeguard
your product during transit while being fully recyclable.

Yes, all shipments are insured against damage or loss during transit.

If your order arrives damaged, please contact us within 7 business days
and provide photo documentation. We will file a claim with the carrier
and handle the resolution for you.

Most of our furniture is delivered fully assembled, but some models may
require simple assembly, such as attaching the legs. A hardware kit is
included in the package, providing everything you need, and if you have
any questions, we’re here to help!

Yes! You have 14 days to return the furniture if it doesn't meet your expectations.

Simply
contact us, and we’ll take care of the rest. The return shipping cost
to our workshop is covered by the buyer. If you need assistance
arranging the return shipment, we’re happy to help—we can even book a
courier for you to make the process as smooth as possible!

It’s simple! Just send us a message or give us a call, and we’ll provide all the details and guide you through the process.

After receiving the return, we will refund the amount within 14 calendar days.