Refund policy
You have 30 days to change your mind. These are the main points; the full rules are in our Terms of Sale, section 6 (mowoodwork.com/pages/regulations).
30 days to return, no reason needed
- The 30 days start when you, or a person you name (not the carrier), receive the goods. For an order in several parcels, they start with the last parcel.
- This applies to standard products, including pieces made to order in the sizes, woods and finishes offered on our product pages. You can return the whole order or single pieces.
- Custom pieces - made to your own dimensions, layout, wood or finish outside the options on our product pages - cannot be returned for a change of mind. We write "Custom piece - no right to withdraw" in your design, quote and order confirmation. Your rights for defects apply to custom pieces too.
- Business customers: the 30-day return applies to consumers and to sole traders with consumer rights (Terms of Sale, section 8).
How to return
- E-mail hello@mowoodwork.com (or call +48 733 296 777) with your order number and the pieces you are returning. A clear statement is enough; you can also use the form in Annex 2 of our Terms of Sale.
- We collect the piece: we agree a collection date with you. Please keep it ready and packed so it is not damaged in transit; the original packaging is best but not required.
- You may also send it back yourself with a reliable carrier, within 14 days after telling us. Small items, such as the sample set, can go back by ordinary post.
You may unpack and assemble the piece and try it at home to see how it looks, fits and works. If you use it more than needed for that, you are responsible for the loss in value it causes. Assembled pieces can be returned.
Return cost
You pay the direct cost of returning the piece. When we collect it, you pay only the actual price of our carrier, never more than the amounts below, with no handling fee, and we may deduct it from your refund. If you send it yourself, you pay your carrier directly.
Maximum return cost per piece, in EUR, including fuel and other carrier surcharges:
| Returning from | Smaller piece | Larger piece |
|---|---|---|
| Poland | 60 | 150 |
| Rest of Europe (EU, UK, Norway, Switzerland, Liechtenstein, Iceland) | 250 | 700 |
| United States, Canada | 1,000 | 3,000 |
| Other countries | 1,300 | 4,000 |
Smaller pieces: record player stands, cabinets, coffee tables and desks without a hutch. Larger pieces: dining tables, desks with a hutch, bookshelves, room dividers, DJ booths and FUSE XX. Any other piece counts as a smaller piece. Several pieces in one shipment: you pay the actual cost of that shipment, never more than the sum of the amounts per piece.
Refund
We refund all payments, including the original delivery cost (but not an extra fee for delivery into your home, if you booked it), without undue delay and no later than 14 days after receiving your statement. We use the same payment method, unless you agree to another one at no cost to you.
Damaged or defective pieces
This is not a return but a complaint, and it costs you nothing: we repair or replace the piece and pay for collection, transport and re-installation (Terms of Sale, section 7). Every piece also has our 5-year guarantee. E-mail hello@mowoodwork.com with your order number, a description and, if possible, photos.
Cancelling before shipping
You can cancel a standard product at any time before we ship it, and we refund everything you paid within 14 days. For custom pieces, see Terms of Sale, section 3 point 5.
Contact: hello@mowoodwork.com, +48 733 296 777, Monday-Friday 8:00-16:00 Polish time. Mo Furniture s.c., ul. Targowa 7, 37-450 Stalowa Wola, Poland.
